1. How billing works
QRPixel Premium is a recurring subscription, billed and processed by Paddle, our payment processor and Merchant of Record. Paddle handles the actual charge to your card and issues receipts — QRPixel never sees or stores your card details.
2. Cancelling your subscription
You can cancel anytime from Settings → Plan & billing. Cancelling stops future renewals but doesn't refund the current billing period — your Premium access continues until the end of the period you've already paid for, then your account moves to the Free plan. Anything above Free's limits (extra links, event types, QR codes) is simply paused, not deleted, in case you resubscribe later.
3. Refund eligibility
We'll issue a refund in these cases:
- First-time subscribers: a full refund if requested within 14 days of your first Premium charge, no questions asked.
- Duplicate or accidental charges: full refund of the duplicate transaction.
- Technical failure: if a verified bug or outage on our side meant you couldn't use the Premium features you paid for, we'll refund the affected period on a case-by-case basis.
Outside of these cases — for example, simply changing your mind partway through a billing period, or after the 14-day window — we don't provide prorated or partial refunds for unused time. This mirrors how most monthly subscriptions work.
4. How to request a refund
Email [email protected] with the email address on your account and the reason for the request. Because Paddle is the Merchant of Record for your purchase, they may also handle certain refund and dispute requests directly — if you paid by card and initiate a chargeback through your bank instead of contacting us first, Paddle's own dispute process will apply.
5. Processing time
Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or card issuer.
6. Changes to this policy
We'll update the "Last updated" date above whenever this policy changes. See also our Terms of Service for the rest of the billing relationship.
7. Contact
Billing questions: [email protected].